Terms & Conditions

1. Agreement to Terms

By accessing or utilizing the Voice Broadcast, IVR, or cloud telecommunication platforms provided by My Advertiser, you agree to be bound by these Terms & Conditions. If you do not agree to all terms, you must discontinue service usage immediately.

2. TRAI Rules & DLT Compliance Obligations

As a user of telecom broadcast services in India, you explicitly agree to strictly follow Telecom Regulatory Authority of India (TRAI) guidelines and TCCCPR 2018 regulations:

• DLT Registration Requirement: You must maintain valid Entity ID, Sender Headers, and Audio Content Templates registered on approved operator DLT portals.
• Permitted Broadcast Hours: All promotional Voice Broadcast campaigns must be scheduled and transmitted strictly between 9:00 AM and 9:00 PM IST.
• Prohibited Content: Broadcast messages containing deceptive, offensive, fraudulent, lottery, political hate speech, or unlawful content are strictly prohibited and subject to immediate account termination and legal reporting.
• Opt-Out Respect: Users must respect recipient preference requests and maintain proper opt-in records for all contacts.

3. Billing & Payment Terms

• Voice Broadcast Charging: Voice broadcast campaigns are billed per Answered Call at the specified plan rate (e.g. 12 Paisa/15 sec or 18 Paisa/30 sec).
• IVR Subscriptions: IVR packages are charged as per the annual rate (+ GST as applicable).
• Transparent Accounting: Credits are deducted transparently based on system-generated Call Detail Records (CDRs).
• Taxes: All applicable Government taxes including GST (18%) shall be levied as per statutory rules.

4. Account Suspension & Misuse Policy

My Advertiser reserves the absolute right to suspend or permanently terminate any client account immediately without prior notice if the account is found initiating unauthorized spam calls, fraudulent voice broadcasts, or violating TRAI/telecom laws.

5. Limitation of Liability

While we maintain 99.9% platform uptime, My Advertiser shall not be held liable for temporary campaign delays resulting from national telecom network outages, operator-side DLT delays, or events of Force Majeure beyond our reasonable control.